Digital Customer Comment Survey Card

详情

GET CUSTOMER FEEDBACK IN REAL-TIME WHEN IT MATTERS THE MOST


The Digital Comment Card from LRS uses mobile data collection to capture valuable customer feedback on-site. Customer satisfaction data can be collected to track meaningful business insights and performance levels over time. It gives you the ability to actively listen to customer needs and use this information to elevate the customer experience, thus improving customer satisfaction levels.  


The Digital Comment Card is the simple and effective way to capture your customer's perceptions about your business while they are on-premise. There is no better time to hear your customer's thoughts about your products, services or environment than during their visit. No longer do you have to rely on mystery shoppers, delayed online surveys or unreliable paper comment cards as means for researching consumer satisfaction scores. Get the feedback your business needs immediately while it is most valuable.  


The LRS Digital Comment Card is an interactive digital application in which the survey is provided on a tablet. Your local LRS office will coordinate with you to build a Custom-Survey aimed at capturing feedback that’s most meaningful to your company. They will also prepare for you online reporting that visually represents individual results and trends over time in regards to your business. 


Optimizing customer satisfaction and loyalty are key in running a successful business or organization. With business satisfaction solutions available like the LRS Digital Comment Card, it’s easier to gather and analyze guest feedback on-site. This survey tool can also be coupled with other Industry-Specific guest service and data management solutions to maximize effectiveness.  


The Digital Comment Card is the ideal solution for data collection and is extensively used in hotels, restaurants, coffee shops, hospitals, spas, retail shops and many other businesses


BENEFITS

- Get Immediate and Measurable feedback on site

- Real-Time consumer feedback you can use to improve or monitor staff

- Our Digital Comment Cards are flexible and tailored to your needs

- Managers can appropriately react to positive and negative situations

- Pages managers upon a negative response

- Ability to collect feedback when and where needed

- Know if customer satisfaction slips below a benchmark target

- Touch-Screen devices are professional, fast and easy to use

- Our customer response rate has consistently been over *5%

- Our data is Tamper-Proof and electronically recorded and stored

- Our surveys can be designed to benchmark each area of your operation

- Promotional drawing feature with programmable odds

- Promotional feature keeps your customers interested in answering

- Secure Online reporting and servers

- Reports are distributed via email to your specified staff members