Intelligent Queue Management System for Hospital OPDs

详情

Intelligent Queue Management System for Hospital OPDs

ORGANIZED WAITING AREA 

ENHANCED CUSTOMER EXPERIENCE

Micro-controller based System

Effective solution for hospital OPDs

Stand alone embedded system

Helps in organizing waiting area

Reduced manpower requirement

Cost effective

INTRODUCTION

iQMS from BPS is effective Queuing solution for Hospital’s OPDs. It helps in handling large number of patients to be attended by a number of Doctors in an OPD.

IQMS is stand alone system. it does not required any computer. It have its own CUP, Memory Chips and hardware.

Its communication system  is based on Muti-tape Bus Wiring - New Technology for secure communication and reduced wires. All  control and display units are designed in house for utmost reliability.

The system in totality is designed keeping in mind its demand for reliability. 

FUNCTIONAL DESCRIPTION

OPD’s in the hospital have number of Reception Counter & Number of Chambers for Doctor’s. Each chamber may be offered to different Doctor at different time slots.

Patient willing to consult any doctor can book his / her appointment at any reception counter. Attendant at reception counter inserts particular Doctor’s chamber number & slot No. and commands for taken printout.

Each reception counter is wired to a Master Controller which stores all information and allots token no on every new booking. Master controller also up-dates each chamber of latest booking thus keeping Doctor’s informed of waiting patients.

Doctor’s chamber have display cum key unit. For call in next patent, he presses one

 key and the next token No. is displayed out-sed the chamber or at common waiting area having Central Display Unit.                                     

COMPONENTS - functions and selection 

Depending on No of Chambers and daily flow of patient, No of reception counter                                                    

 is to be decided. Each counter will have one Reception Counter Terminal and

 one Printer.                                                                                                                                                                          

Reception Counter Terminals (RCT) are table mounting type. They have heavy

 duty key board with *2 Keys (*0 keys for Numbers and two function keys),

 LCD display with *6 Char. 2 line display, Parallel port Output  suitable for

 Dot-matrix / Thermal printer.

Terminal BQ-RCT3 is suitable for printing 3" width paper. BQ-RCT2 is for printing 2" width paper. Printer with thermal printing or Dot-matrix printing can be connected with these terminals.

BQ-RCT2P is built in printer of 2" width thermal paper.

Format of the Token can be Customized incorporating the Name address, telephone Number and other details of the Hospital, Chamber No. and Slot No. of the doctor, Date of booking,  Sl. No. of booking, etc.

ADVANTAGE  TO HOSPITALS

• Reduced man power requirement
      & thus Save on operating cost.

• Effective time management for Doctors
     as  instant display of issue of  current token

• Ensures smooth sequential flow of patient 
    & thus transparent  queuing 

•Easy ticket printing, Flexible system
    to customize as  requitement

• Creates a good environment & enhances
     the goodwill of the hospital.

OPDQSoft
Queue Management System Software
For organized OPD Experience

BPS offers new software based Queue Management System- OPDQSoft. It is  a service toolkit for managing and continuously improving service delivery forlargenumber of patients at hospital OPDs.

The automated system tracks each customer's movement from initial point of entry to the final point of service delivery; giving managers have the ability to identify key events such service time and wait time exceptions, peak traffic,queue lengths, best performing staff members and many more statistics.

In addition, the OPDQSoft Reporting System and MIS reports provide top management with a real time view of service performance as it happens from any business location.

  Doctors Chamber Key Board with LCD Display                                                                                  

  Each chamber will have terminal unit with  Key Board & *6 Char. 2 line LCD display. It is 
connected with the Master controller. It displays last No. of token issued, Current Slot No,
& Current Token No. On issuing of any new token, for the chamber and slot No, the display
is up-dated. The key board has a master button   for calling in the next number.

There are three type of units available. BQDWM is wall mountable with membranes switches.
BQDTM is table mountable with heavy duty keys. BQDTM*1 has only one heavy push button for
calling in the next patient.

This helps the doctor in managing his time  effectively and ensuring all the booked patients are
consulted.

 CENTRAL DISPLAY UNIT

If the waiting area for the patients are common to all chambers, Central display units are to    
be installed. This is connected with master controller and displays token No. against each
Chamber No. BQMDB*4 displays information for 4 chambers, BQMDB*6 is for 6 chambers.
token No. with 3 digits are display. BQMDBS*4 & 6 are display board with display of token
No. and Slot No.
If there are more number of Chambers, multiple of such boards can be cascaded.

Master Controller

Master Controller is the central processing unit. It receives request from all the Reception Counter. It generate token number for each chamber. It also instructs the printer of Reception Counter for printing the token with all the details. It also up dates  Doctor chamber Display board on issue of any new number.

The unit has power supply unit built in and it powers all the terminals and doctors chambers. For power supply, it is to be connected with Mains socket. The unit is wall mounting type, small in size.

Token Display Board at Doctors Chambers

Token Display Board is provide out side the chamber or on the wall in the waiting room/ space.   

When the Doctor intend to call in the next patient, the called number is displayed at this board.
There are 3 digits of 7 segment bright LED.

BQLDS2 has two side display- 3 digits for token No. and 1 digit for Slat No.
BQLDS1 has single side display- 3 digits for token No. and 1 digit for Slat No.
BQLD1 has one side display- 3 digits for token No.